If you require technical assistance with any of the XPSound products, please
complete the following form and press the "submit to support"
button at the bottom of the page. One of our customer care representatives
will assist you as soon as possible. We attempt to respond to all technical
support requests within 24-48 hours.
If you are in need of software updates, please visit our download
page.
If you have trouble installing the XP201 please be sure to check the "XP201
Easy Installation Walk-through Guides" first!
If you are having problems with hum and buzzing with your XP201, please
be sure to check these excellent links on electrical ground loops.
Solving typical home AV system ground loop problems
http://documents.epanorama.net/documents/groundloop/home_solving.html
Other than ground loop related sources of humming
http://documents.epanorama.net/documents/groundloop/otherhumming.html
More interesting problem solving links
http://www.dself.demon.co.uk/groundloops/grndloop.htm
Due to the variety of computer power supplies and types of turntables,
ground loop noises can sometimes occur. When designing the XP201 we tried
to minimize the probability of these types of problems but inevitably
they sometimes do arise. We have found that in certain situations using
an external power supply eliminates the grounding problems in certain
cases. In addition, you can also attach a wire for grounding purposes
from your turntable to the PC chasis.
For all other technical issues please complete the form below and submit
so one of our customer service staff members can swiftly attend to you.
If you problem relates to an XP201, please answer the
following questions in your email:
1. Is the Green Power light ON?
2. Is the RED Peak Light ON?
3. Are you using it with the internal PC power?
4. Are you using it with an external power supply?
5. Are you using it with a Battery?
6. Are the cables the correct way around? (input to output
or your sound
card)
7. Have you selected LINE INPUT on the recording mixer
of your sound card?
TECHNICAL SUPPORT REQUEST FORM
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